Monday, June 25, 2007
Kitbag, shitbag
To: customerservice@kitbag.com, feedback@kitbag.com
date: 24-Jun-2007
subject: Re: Delivery cost problem
Hello,
I previously sent an email (see below) highlighting a bug in Kitbag's web interface, which essentially would have cost me GBP 5.90 had I chosen to go through with the order. I am yet to receive a reply despite the 48 hour response time promised on your website.
Thanks to your delayed reply, you no longer have the item I was going to purchase in the size I need according to the website.
Hence I will not be placing an order for it or any other item through Kitbag even though I had other items in my basket.
This is the second time in my personal experience that Kitbag have failed to provide any reasonable level of customer performance. Last time, I ordered a replica shirt and waited some two months before giving up on it and cancelling the order.
So congratulations, Kitbag have managed a zero percent hit rate so far with my orders. Quite an achievement.
If you Google "west ham australia", or "west ham blog", and follow the top link, you will find the most popular West Ham site in Australia. You will also see this letter reproduced there.
Regards
Graham
On 16/06/07:
> Hello,
>
> I live in Australia. When I try to select air mail for my delivery, the cost of delivery remains at 12.85 GBP instead of 6.95.
> This effectively adds 5.90 GBP that I don't want to pay to my purchase. See below - when I have Air mail selected the cost is
> 6.95 but at the bottom of the page the total shows delivery of 12.95.
>
> Thanks,
> Graham
date: 24-Jun-2007
subject: Re: Delivery cost problem
Hello,
I previously sent an email (see below) highlighting a bug in Kitbag's web interface, which essentially would have cost me GBP 5.90 had I chosen to go through with the order. I am yet to receive a reply despite the 48 hour response time promised on your website.
Thanks to your delayed reply, you no longer have the item I was going to purchase in the size I need according to the website.
Hence I will not be placing an order for it or any other item through Kitbag even though I had other items in my basket.
This is the second time in my personal experience that Kitbag have failed to provide any reasonable level of customer performance. Last time, I ordered a replica shirt and waited some two months before giving up on it and cancelling the order.
So congratulations, Kitbag have managed a zero percent hit rate so far with my orders. Quite an achievement.
If you Google "west ham australia", or "west ham blog", and follow the top link, you will find the most popular West Ham site in Australia. You will also see this letter reproduced there.
Regards
Graham
On 16/06/07:
> Hello,
>
> I live in Australia. When I try to select air mail for my delivery, the cost of delivery remains at 12.85 GBP instead of 6.95.
> This effectively adds 5.90 GBP that I don't want to pay to my purchase. See below - when I have Air mail selected the cost is
> 6.95 but at the bottom of the page the total shows delivery of 12.95.
>
> Thanks,
> Graham
Posted by whubris at 7:12 am
Howard said...
I had the same problem on 2 occasions when I tried to buy the away kit (reebok).
any luck finding the new umbro jersey in Aust anywhere?
norven munky said...
We have used Kitbag twice, once a few weeks ago.
There were two issues, one good, one bad.
1) when you added stuff to your basket it got slightly cheaper.
2) you couldn't select airmail only UPS which costs and arm & a leg - like 35 quid for the bunch of stuff we ordered but we paid it cause the sale on last year's kit was so damn cheap.
They do say somewhere on kitbag that once your order gets above 75 quid and a 'certain' weight and size airmail is no longer offered.
And the interface is glitchy. You can select airmail in some circumstances but when you update it doesn't change the postage amount - it stays as UPS cost.
I will say the UPS postage was f'ken fast, 3 days or so.
My take is that I will suffer kitbag's clunkiness when the gear is on mega special but I wouldn't use them at normal prices.
norven munky said...
yeah one other complaint. They must be slow updating the items/sizes available on the site cause both orders we have selected things available on the website and they have sent the order without one item saying it was unavailable...and they don't contact you asking if you want to proceed or substitute something etc, they just send what they have...which could be a real bitch if the main item you wanted doesn't get sent but some other stuff you only added to make the postage worthwhile does.
So in your case G they might not have even had what you wanted at the time you 1st tried to order it, never mind later on...
beggers said...
Shit! Got something on order with them at the moment or by the sounds of it there's a possiblity I haven't?
G, let us know if you get a response from Shitbag. Nice Lol.
norven munky said...
*if* they have it in stock you'll get it (and fast if it is by UPS).
(as in actually have it stock, not what the web site lets you order).
whubris said...
cheers Norven. sounds like we're all having the same experience with them! I'll let you know if/when I get a reply.
said...
Is this SBS website article on West Ham by David Lewis, our David Lewis?
The Lucas Neill Effect - David Lewis
http://www.theworldgame.com.au/epl/index.php?pid=st&cid=90815
beggers said...
Anon, dunno mate. Suspect it might be. Bit coincidental if it's not?
Back to shitbag. According to my order with said company, and I use that term losely, when tracked, apparently 'picking' is in progress! Now that conjures up many images the least of which is the shirt I orderd being 'picked' from a shelf, placed on a truck for delivery to the airport! I fear I'm also a victim of Shitbag!
I too have contacted their customer service dept but I think there's a room somewhere at Shitbag with a mountain of unanswered emails next to two customer service blokes playing world of warcraft on their PC's. Sigh!
norven munky said...
pretty sure it is a different David Lewis. There is an Australian journo who writes football articles with the same name.
whubris said...
Dear Customer
Thankyou for E-mail
In responce to your inquiry regarding availability on any of our products please contact our kitbag orders on 0845 408 4345 they would be happy to assist you in placing your order by phone, shipping details will also be arranged by our sales team.
Kind Regards
Customer Services
whubris said...
I feel so honoured to be blessed by their email. It was so helpful, I didn't realise that all I had to do to solve everything was to call them on international rates in the middle of the fucking night.
Those bastards are about as useful as a marshmallow cricket bat.
No more shitbag for me!
beggers said...
LMFAO! At least you got a reply! Must've got to the next level and they were taking a quick break?
You know that if you did happen to drag yourself out of bed and managed to get through to them, you'd no doubt be put on hold for an inordinate amount of time listening to the tune from the girl from Impanema before actaully getting to speak to the right person. 'Please hold, your call is important to us and we will be with you shortly' Bollocks!
One of my mates who does read this blog page but doesn't post, you know who your are! reckons his misses just got her 7 squid ladies away shirt from shitbag, so there are some success stories.
choosers said...
my silence is broken!! yeah misses got her shirt in just over a week ,was surprised to here about all the hassles everyone is having with kitbag, might think twice about ordering from them again. guess i was just lucky this time
beggers said...
Welcome Paul. Now you've busted your cherry hopefully we'll be hearing from you in the future?
...Post a Comment ... Go to Forum
Howard said...I had the same problem on 2 occasions when I tried to buy the away kit (reebok).
any luck finding the new umbro jersey in Aust anywhere?
norven munky said...We have used Kitbag twice, once a few weeks ago.
There were two issues, one good, one bad.
1) when you added stuff to your basket it got slightly cheaper.
2) you couldn't select airmail only UPS which costs and arm & a leg - like 35 quid for the bunch of stuff we ordered but we paid it cause the sale on last year's kit was so damn cheap.
They do say somewhere on kitbag that once your order gets above 75 quid and a 'certain' weight and size airmail is no longer offered.
And the interface is glitchy. You can select airmail in some circumstances but when you update it doesn't change the postage amount - it stays as UPS cost.
I will say the UPS postage was f'ken fast, 3 days or so.
My take is that I will suffer kitbag's clunkiness when the gear is on mega special but I wouldn't use them at normal prices.
norven munky said...yeah one other complaint. They must be slow updating the items/sizes available on the site cause both orders we have selected things available on the website and they have sent the order without one item saying it was unavailable...and they don't contact you asking if you want to proceed or substitute something etc, they just send what they have...which could be a real bitch if the main item you wanted doesn't get sent but some other stuff you only added to make the postage worthwhile does.
So in your case G they might not have even had what you wanted at the time you 1st tried to order it, never mind later on...
beggers said...Shit! Got something on order with them at the moment or by the sounds of it there's a possiblity I haven't?
G, let us know if you get a response from Shitbag. Nice Lol.
norven munky said...*if* they have it in stock you'll get it (and fast if it is by UPS).
(as in actually have it stock, not what the web site lets you order).
whubris said...cheers Norven. sounds like we're all having the same experience with them! I'll let you know if/when I get a reply.
said...Is this SBS website article on West Ham by David Lewis, our David Lewis?
The Lucas Neill Effect - David Lewis
http://www.theworldgame.com.au/epl/index.php?pid=st&cid=90815
beggers said...Anon, dunno mate. Suspect it might be. Bit coincidental if it's not?
Back to shitbag. According to my order with said company, and I use that term losely, when tracked, apparently 'picking' is in progress! Now that conjures up many images the least of which is the shirt I orderd being 'picked' from a shelf, placed on a truck for delivery to the airport! I fear I'm also a victim of Shitbag!
I too have contacted their customer service dept but I think there's a room somewhere at Shitbag with a mountain of unanswered emails next to two customer service blokes playing world of warcraft on their PC's. Sigh!
norven munky said...pretty sure it is a different David Lewis. There is an Australian journo who writes football articles with the same name.
whubris said...Dear Customer
Thankyou for E-mail
In responce to your inquiry regarding availability on any of our products please contact our kitbag orders on 0845 408 4345 they would be happy to assist you in placing your order by phone, shipping details will also be arranged by our sales team.
Kind Regards
Customer Services
whubris said...I feel so honoured to be blessed by their email. It was so helpful, I didn't realise that all I had to do to solve everything was to call them on international rates in the middle of the fucking night.
Those bastards are about as useful as a marshmallow cricket bat.
No more shitbag for me!
beggers said...LMFAO! At least you got a reply! Must've got to the next level and they were taking a quick break?
You know that if you did happen to drag yourself out of bed and managed to get through to them, you'd no doubt be put on hold for an inordinate amount of time listening to the tune from the girl from Impanema before actaully getting to speak to the right person. 'Please hold, your call is important to us and we will be with you shortly' Bollocks!
One of my mates who does read this blog page but doesn't post, you know who your are! reckons his misses just got her 7 squid ladies away shirt from shitbag, so there are some success stories.
choosers said...my silence is broken!! yeah misses got her shirt in just over a week ,was surprised to here about all the hassles everyone is having with kitbag, might think twice about ordering from them again. guess i was just lucky this time
beggers said...Welcome Paul. Now you've busted your cherry hopefully we'll be hearing from you in the future?
